Cannot sync iPod Classic; iTunes not responding

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Cannot sync iPod Classic; iTunes not responding

Hey all,

I have a new problem with my iPod Classic and iTunes. I never had any problems with it until yesterday. I have updated iTunes to its latest version a while back (12.0) and it was syncing perfectly. I'm on a MacBook Pro Pro with OS.X 10.8.5.

But now, I plug my iPod and it makes iTunes unresponsive.

I get the "Connected" screen on the iPod, as well as briefly the 'syncing' screen but it does not sync. And then I try to access iTunes but it has crashed and is not responding.

If I wait a while, eventually iTunes comes back and the iPod tells me I can eject it, but I cannot see my iPod icon into iTunes.

Would appreciate any guidance on how to fix this. ! Thank you very much.

iPod classic

Posted on Dec 17, 2014 3:57 AM

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Answer 1

AppleJoe

Community Manager

Dec 18, 2014 1:24 PM in response to ChristinaM34

Hi ChristinaM34,

Welcome to the Apple Support Communities!

The attached article has some great troubleshooting steps to complete when an iOS devices connected to your computer causes iTunes to become unresponsive. The steps outlined will also assist you with an unresponsive iTunes with your iPod connected. Please let me know if the issue continues after completing the steps within.

iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch - Apple Support

Cheers,

Joe

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Answer 2

ChristinaM34 Author

Level 1

0 points

Dec 19, 2014 10:45 AM in response to AppleJoe

Hi Joe,

Thank you for the help. However, I tried it all up to trying with a different user account, and it still makes iTunes unresponsive. Once I give it a few minutes, iTunes comes back to life (and the iPod tells me I can safely disconnect it), but the iPod is still not recognized by iTunes.

I also went ahead and bought a new sync cable, but it didn't change anything.

I guess my only option now is to restore it all? Or should I try the Start Mode first?

Thanks again. I really hope we can figure something out, as Apple has discontinued the Classic and it's the only device that will handle all the music I own!

Christina

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Answer 3

AppleJoe

Community Manager

Dec 23, 2014 10:59 AM in response to ChristinaM34

Hey Christina,

I would definitely test using Safe Mode first as the article describes. Please let me know if the issue continues while in Safe Mode.

iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch - Apple Support

Mac OS X: Follow this article to start up in Safe Mode. If the issue does not occur in Safe Mode, there may be login items or third party kernel extensions causing the issue.

Happy holidays,

Joe

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